FoodChacha – Terms & Conditions
Effective Date: [Date]
Welcome to FoodChacha! By accessing or using our mobile application and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our platform.
---
1. Acceptance of Terms
By registering, accessing, or using FoodChacha, you agree to comply with these Terms & Conditions, our Privacy Policy, and all applicable laws. If you do not agree, you may not use our services.
---
2. Services Provided
FoodChacha is a digital platform that connects customers with restaurants, vendors, and delivery partners. We act only as an intermediary and are not responsible for the quality, preparation, or availability of food and beverages ordered.
---
3. User Responsibilities
By using FoodChacha, you agree that:
You will provide accurate, complete, and updated information when creating an account.
You are responsible for maintaining the confidentiality of your login details.
You will use the app only for lawful purposes and not for fraud or misuse.
You will pay for all orders placed through your account.
You will treat riders, vendors, and staff with respect.
---
4. Orders & Payments
Once an order is placed, it cannot be canceled if the restaurant has already started preparation.
Prices shown in the app are set by restaurants/vendors and may include applicable taxes.
Payments can be made through available options (Cash on Delivery, Debit/Credit Card, Wallet, etc.).
In case of failed transactions, refunds (if applicable) will be processed as per payment provider policies.
---
5. Delivery
Delivery times are estimates and may vary based on traffic, weather, and restaurant preparation time.
FoodChacha or its delivery partners are not liable for delays caused by unforeseen circumstances.
You must be available at the provided delivery address to receive your order.
---
6. Cancellations & Refunds
Orders once placed cannot be canceled after confirmation from the restaurant.
Refunds will only be issued in cases of non-delivery, wrong order, or payment errors, subject to review.
Any disputes should be reported within 24 hours via our customer support.
---
7. Prohibited Activities
You agree NOT to:
Misuse the app for fraudulent purposes.
Harass, abuse, or harm riders, restaurants, or staff.
Attempt to hack, damage, or interfere with our systems.
Use multiple fake accounts or share your account unlawfully.
---
8. Limitation of Liability
FoodChacha acts only as a platform. We are not responsible for:
The quality, taste, safety, or hygiene of food prepared by restaurants.
Any allergic reactions or health issues arising from food consumption.
Delays, cancellations, or errors beyond our reasonable control
---
9. Termination
FoodChacha reserves the right to suspend or terminate your account if you violate these Terms, misuse the service, or engage in fraudulent activities.
10. Modifications
We may update these Terms & Conditions from time to time. The revised version will be posted in the app, and continued use of FoodChacha will mean you accept the updated terms.
---
11. Governing Law
These Terms are governed by the laws of [Your Country], and any disputes shall be subject to the exclusive jurisdiction of courts in [Your City/Country].
---
1. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
📧 Email: foodchachaa@gmail.com