🍴 FoodChacha – Privacy Policy
Effective Date: [01/07/2025]
FoodChacha (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your information when you access or use the FoodChacha mobile application and related services. By using our app, you agree to the practices described in this policy.
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1. Information We Collect
When you interact with FoodChacha, we may collect the following types of information:
Account Information: Full name, phone number, email address, delivery addresses, and password.
Transaction Information: Details of your orders, payments, refunds, and preferences.
Location Information: Your live or approximate location to connect you with nearby restaurants and riders.
Device Information: Mobile device type, operating system, IP address, and usage data.
Communication Information: Messages, feedback, ratings, or reviews you submit.
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2. How We Use Your Information
We use the collected data for the following purposes:
To register and manage your account.
To process, confirm, and deliver your food orders.
To facilitate secure online payments and refunds.
To recommend restaurants, cuisines, and promotions based on your preferences.
To communicate order status, support, offers, and important updates.
To monitor usage patterns, prevent fraud, and enhance safety.
To improve app performance, customer experience, and new features.
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3. How We Share Your Information
We respect your privacy and only share your data in limited ways:
Restaurants & Vendors: To prepare and fulfill your orders.
Delivery Partners/Riders: To deliver your orders quickly and accurately.
Payment Gateways: To process secure transactions.
Service Providers: For customer support, analytics, and cloud hosting.
Legal Authorities: When required by applicable laws, court orders, or government regulations.
We never sell your personal information to third parties.
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4. Data Security
We use strict technical and organizational safeguards to protect your data, including:
Encryption of sensitive data during transmission.
Secure storage of user information on protected servers.
Regular monitoring to prevent unauthorized access.
Despite these measures, no system is completely secure, and we encourage you to use the app responsibly.
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5. Cookies & Tracking
We and our partners may use cookies, pixels, and similar technologies to:
Keep you logged in,
Remember your preferences,
Show relevant promotions,
Improve overall service experience.
You can manage or disable cookies from your device/browser settings.
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6. Your Rights & Choices
As a FoodChacha user, you have the right to:
Access and update your account details anytime.
Delete your account permanently by contacting our support team.
Manage your notification and marketing preferences.
Control app permissions (such as location and camera access) from your device settings.
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7. Children’s Privacy
FoodChacha services are not directed towards children under 13. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the information immediately.
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8. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be reflected in the app with a revised Effective Date. Continued use of FoodChacha means you accept the updated terms.
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9. Contact Us
If you have questions, complaints, or requests related to this Privacy Policy, please contact us:
📧 Email: foodchachaa@gmail.com